
Scopus Product Manager, UX + Workflow Integrations
Amsterdam Area, Netherlands

Scopus Product Manager, UX + Workflow Integrations
Amsterdam Area, Netherlands
My specialty and passion is designing interactive and social experiences around content and metadata. I am currently focused on improving the Scopus user-experience by pursuing tight and seemless integration of Scopus and Scopus data (APIs, etc.) into the STM literature research workflow.
product management, professional networking tools, user-generated expert profiles, social software, folksonomies, tagging, interaction design, HCI, library services, Academic Library 2.0, scholarly communication, STM publishing, print-on-demand, self-publishing, OPACs, social bookmarking, and reference management
(Public Company; ENL; Publishing industry)
October 2009 — Present (4 months)
Improving the Scopus user-experience by pursuing tight and seemless integration of Scopus and Scopus data (APIs, etc.) into the STM literature research workflow.
(Scopus is the largest multidisciplinary abstracting and citation database of peer-reviewed literature and scientific web resources.
For example, Scopus indexes >18,000 scholarly publications from over 5000 global publishers,)
(Public Company; ENL; Publishing industry)
March 2009 — Present (11 months)
2collab is Elsevier's free and social reference management and bookmarking tool.
(Public Company; ENL; Publishing industry)
April 2008 — Present (1 year 10 months)
(Privately Held; Internet industry)
June 2008 — November 2009 (1 year 6 months)
Lead a volunteer run social club:
• Generated ~400% membership growth (380-->1500) through SEO & social marketing
• Increased event variety and frequency (4/mo-->6-9/mo at its peak)
• Recruited 9+ volunteers and forged partnerships with local organizations
(Public Company; ENL; Publishing industry)
April 2008 — September 2009 (1 year 6 months)
Responsible for new product concept development of researcher collaboration workflow solutions. Also managing 2collab from Mar. 2009
• Oversaw development and testing of 2 functional prototypes
• Managed third-party market research
• Conducted customer interviews
• Completed buy, build, or partner analyses
• Developed business case and business plan
(Privately Held; Publishing industry)
June 2007 — March 2008 (10 months)
• Overhauled customer support workflow to minimize issue resolution time by streamlining ticket transfer between operators and optimizing the system for the transition to an outsourced support center
• Planned integration between Lulu's systems and LivePerson contact center to enable personalized support
• Advocated for customer needs at SCRUM and product definition meetings for community/marketplace team
• Analyzed pre-print/printing errors, liaising with QA and printer vendors
• Handled customer issues related to high volume and high cost orders
(Information Services industry)
January 2007 — March 2007 (3 months)
• Advised on adapting a public library-oriented social discovery system for the academic market
• Conducted market research and information seeking behaviour studies on Ontario university students and public library patrons
• Helped plan plenary sessions, panels, workshops, and speakers for Ontario Library Association Super Conference
(Educational Institution; Libraries industry)
2005 — 2006 (1 year )
• Raised over $3,000 and hosted multiple events including such visiting speakers as the ALA President-Elect and the Director of the ALA-APA
(Libraries industry)
2005 — 2006 (1 year )
• Taught workshops to Chapel Hill and Carrboro public library customers and developed workshops on Internet Basics, Job Searching on the Web, and Resume Writing in MS Word
(Educational Institution; Higher Education industry)
August 2004 — July 2006 (2 years )
• Redesigned/updated Planning Library’s research guides and web portal
• Usability study for Undergrad. Library and Media Resource Center
• Taught course-integrated instruction sessions for first-year students
• Supported faculty and students in The Collaboratory multimedia lab
• Assisted UNC-CH community via in-person, IM and chat reference
• Assisted local consortium (UNC-CH, Duke, and NCSU) and state-wide consortium (school, public, special and academic) via chat
• Selected philosophy, religious studies, and English lit. for the Undergrad. Library and planning materials for the Planning Library
(Libraries industry)
August 2002 — July 2004 (2 years )
• Managed local systems, overhauling all aspects of the public access computers from security to interface
• Migrated interlibrary loan from mail and carbon-copy to web-based solutions; minimizing turnaround time, lowering overhead, and improving patron privacy
• Performed all duties of a reference librarian and managed serials collections
M.S. , Library Science , 2004 — 2006
• Master's Paper: Toward Academic Library 2.0: Development and Application of a Library 2.0 Methodology
• Selected courses: Systems Analysis, Digital Libraries, Virtual Communities, Psychology of HCI, ICTs & Knowledge Management
A.B. , Philosophy , 1998 — 2002
• Thesis in Faith, Peace, & Justice Studies minor and concentration in Great Books Program
Semester Abroad , ISHSS , 2001 — 2001
Post-M.S.L.S.
• Innovation Games® Overview (Enthiosys, Inc., 2 day training, Nov. 2009)
• Fundamentals of Finance (C.J.P. Consulting, 2 day training, Apr. 2009)
• Roadmap to Success: Scope Modelling & Specifying Requirements (EBG Consulting, 4.5 day training, Mar. 2009)
• What If? (1 day training, Feb. 2009)
• Certified ScrumMaster (CSM) and Product Owner Training (Inspect and Adapt, 3 day training, Oct. 2008)
• Pragmatic Marketing Certified (PMC) in Product Management (2 day training, July 2008)
Pre-M.S.L.S.
• Introduction to Legal Research (LLNE, 7 sessions, Fall 2003)
• Web Page Development I (QCC, Fall 2003)
• Organization of Library Materials (Spring 2003) and Management of Library & Information Services (Fall 2002) (GSLIS-URI , transfered credits toward M.S.L.S.)
Unconferences, The Economist, philosophy (ethics), travel
American Library Association, ALA, ACRL
• Beta Phi Mu
• ALA Membership Committee (2006-2008)
• Carolina Academic Library Associate (2004-2006)
• Mary Ellen Kalp Fellowship (2004-2005)
• Carolina Academic Library Associate Travel Award (2005)
• ACRL National Conference Library School Student Scholarship (2005)