Thomas Hackett
Advisory IT Specialist for ABN Amro (Banking) at IBM
- Location
- Amsterdam Area, Netherlands
- Industry
- Information Services
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Overzicht van Thomas Hackett
- Huidig
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- Advisory IT Specialist for ABN Amro (Banking) bij IBM
- Vorig
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- ITO Service Delivery Consultant for ABN Amro (Banking) bij HP Nederland B.V.
- Systems Administrator for Rolls-Royce (Aero Engines) bij EDS Informationstechnologie und Service GmbH, Dahlewitz, Germany
- Systems Administrator for Rolls-Royce (Aero Engines) bij EDS Operations Services GmbH, Dahlewitz, Germany
- Webmaster sub-contracted to Rolls-Royce (Aero Engines) as SGML Editor for Technical Publications bij DIS AG, Potsdam, Germany
- Corportate Systems Manager bij Apple Restaurants Europe B.V., Netherlands
- Cost Controller (Gastronomy & Retail), Member of the opening taskforce bij Center Parcs Holiday Resort, Bispingen, Germany
- F&B Cost Controller bij Steigenberger Hotel Maximilian, Bad Griesbach, Germany
- Commis de Rang in the Piano Bar bij Park Hilton, München, Germany
- Gebirgsjäger & Chef-Ordonnanz im Unteroffiziersheim bij Gebirgsjägerbataillon 232, Bischofswiesen, Germany
- Jäger bij Ausbildungskompanie Stabsdienst & Militärkraftfahrer 2/8, Füssen, Germany
- Commis de Rang im Axel-Stüberl bij Steigenberger Hotel Axelmannstein, Bad Reichenhall, Germany
- Apprentice bij Steigenberger Hotel Axelmannstein, Bad Reichenhall, Germany
- Opleiding
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- IBM, Netherlands
- Getronics, Hilversum, Netherlands
- Sun Microsystems, Germany
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Maryville Technologies, Kansas, U.S.A.
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KL-Services, Berlin, Germany
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SAP AG
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IHK
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Steigenberger Hotelberufsfachschule, Bad Reichenhall, Germany
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Montgomery Of Alamein School, Winchester, England
- Connecties
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82 connecties
Samenvatting van Thomas Hackett
Qualified bilingual Systems Manager and Controller founded on extensive experience within reputable US and European organizations, wishing to pursue a career in an environment where analytic, technical and problem solving skills will make a positive contribution.
Specialismen
Unix, Linux, Windows, System i (AS400), Network Administration
Ervaring van Thomas Hackett
Advisory IT Specialist for ABN Amro (Banking)
IBM
Public Company; 10,001+ employees; IBM; Information Technology and Services industry
June 2011 – Present (9 months) Netherlands
Global Technology Services
ITO Service Delivery Consultant for ABN Amro (Banking)
HP Nederland B.V.
July 2007 – May 2011 (3 years 11 months)
Support and troubleshoot ~2000 high-availability implementations of IBM WebSphere MQ in globally distributed production and test environments based on Solaris, Linux, AS400, HP-UX, AIX and Windows platforms throughout the ABN Amro banking group as well as their connected partners.
Resolution of incidents identified by monitoring and Service Chain Control together with associated creation of activity records within Service Center and Root Cause Analysis applications as per problem & incident management guidelines. Responsible for 24x7 oncall 2nd line Production support on a regular rotation basis.
Generation of scripts for deploying/modifying MQ objects in accordance to the bank group's engineered solutions and naming conventions using in-house Auto-Config Server facility.
Participation in project development cycles to install new objects, update code and implement configuration changes within WebSphere MQ, consistent with ABN Amro's technical architecture...
Systems Administrator for Rolls-Royce (Aero Engines)
EDS Informationstechnologie und Service GmbH, Dahlewitz, Germany
January 2005 – June 2007 (2 years 6 months)
Conducts and co-ordinates operational support activities and implementation of service offers within the field of CAE (Computer Aided Engineering).
Ensures as 2nd Level Support:
Technical advice to key users for all system related issues.
Analysis of system requirements and –outages.
Solution research relating to problem occurrences and coordination of system enhancements.
Central point of contact for software suppliers, EDS-wide support teams and customer key users.
Monitors / documents support and project histories.
Checks distributed computer and network designs, to choose appropriate strategies for operational support and to ensure efficient usage of resources.
Contributes to strategic planning.
Webmaster sub-contracted to Rolls-Royce (Aero Engines) as SGML Editor for Technical Publications
DIS AG, Potsdam, Germany
Public Company; 5001-10,000 employees; Human Resources industry
July 2000 – October 2000 (4 months)
SGML Editing: Creates and revises engine manual publications using the standards and rules set by the international airworthiness authorities.
Coordinates solutions for technical issues within all involved departments.
Clarifies technical queries with customers and suppliers.
Corportate Systems Manager
Apple Restaurants Europe B.V., Netherlands
April 1998 – November 1998 (8 months)
8 month project covering 5 Applebee's Restaurants in Maastricht, Geleen, Heerlen, Nijmegen, Scheveningen and their Headquarters.
Hard- & software support for office networks as well as Remanco, Applebee's Hospitality, and Micros 3700 POS-systems. Database administration and maintenance
Synchronized and configured revenue- / labor-hour registration systems of all five branches for increased control and efficiency
Edited database architectures according to management report requirements
Analyzed, documented and provided first hand trouble shooting of problem situations for all sites
Set up office networks and remote access installations for Headquarters
Cost-savingly upgraded old system units so that hardware could be used for new purposes
Developed user friendly routines allowing local administrators to devote more resources on sales
Maintained the computer infrastructure of Headquarters and Restaurants including all PC- LAN- and Internet hardware / software
Cost Controller (Gastronomy & Retail), Member of the opening taskforce
Center Parcs Holiday Resort, Bispingen, Germany
March 1995 – August 1997 (2 years 6 months)
Controlling duties involving 11 Catering- and 4 Retail Outlets (cap 3500)
Launched and managed the Control Department for Catering, Retail and Stores Operation
Supervised, secured and optimized stock turnover
Met quality and quantity demands of sales products in 4 retail and 11 catering outlets
Instructed and supported personnel in the field of F&B Data Processing
Generated statistics and analysis including forecasting, comparison of sales and purchases, menu-engineering, sales-mix, cost/profit and budget calculations, stock control & inventory evaluation
Revised supplier prices and contract terms to increase margins
Organized centralized purchasing for multiple Outlets providing efficient stock control
Created and documented Standard Control Guidelines for sales and purchasing
Implemented Purchase and Order Control
Duty manager as designated: responsibility as Deputy, for Guests' Satisfaction & efficient Staff Operation to increase & retain repeat sales
F&B Cost Controller
Steigenberger Hotel Maximilian, Bad Griesbach, Germany
June 1991 – September 1993 (2 years 4 months)
Bad Griesbach (Germany)
Supervision and personal calculation of margins achieved in Sales Departments; Invoice- and Purchasing Control of all Food, Beverage & Non Food. (230 Rooms).
Opleiding van Thomas Hackett
IBM, Netherlands
Certified System Administrator
2007 – 2010
WebSphere Application Server Network Deployment V6.1
WebSphere Message Broker V6
WebSphere MQ V6.0
Getronics, Hilversum, Netherlands
AS400, System i New operator Workshop
2007 – 2007
Sun Microsystems, Germany
SCNA, SCSA
2006 – 2006
Sun Certified Network Administrator
Sun Certified System Administrator
Maryville Technologies, Kansas, U.S.A.
Sun Network Administration Training
2005 – 2005
KL-Services, Berlin, Germany
Application Consultant Training
1999 – 2000
Activiteiten en verenigingen: Full-time computer studies enhancing previous business system knowledge for SAP/R3 Materials Management, Retail, & general Windows applications.
SAP AG
Certified Application Consultant, Materials Management
1999 – 1999
SAP System R/3, Release 4.0
IHK
Restaurantfachmann, Hotel & Restaurant Specialist
1986 – 1988
Steigenberger Hotelberufsfachschule, Bad Reichenhall, Germany
Abschluß, Hotelfach
1985 – 1986
Montgomery Of Alamein School, Winchester, England
5 G.C.E.s, Mathematics, Physics, Chemistry, Graphical Communication, German
1980 – 1985
Aanvullende informatie van Thomas Hackett
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- Onderscheidingen en prijzen:
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http://thomas.hackett.net/certificates/
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